From Listening to Action: Leading Information-Gathering Conversations

Overview:
We invite you to join a two-part interactive workshop series designed to help you create and lead powerful listening sessions with the people who matter most, such as community members, employees, customers, students, or patients.

You’ll learn how to plan and lead meaningful listening sessions that surface honest feedback, reveal needs and ideas, and guide next steps in your work. Whether you're working to improve services, shape policies, enhance programs, or strengthen relationships, this series will help you gather ideas and feedback you need to move from listening to action.

You will have the opportunity to practice and apply your learning through small and large group discussions with other participants and the facilitators. You’ll explore topics such as empathetic listening, crafting questions and structures, gathering feedback, and making sense of insights to create informed, thoughtful, and actionable plans.

Why attend?

• Learn how to create welcoming and effective spaces, both online and in-person.
• Gain tools for asking the right questions and listening deeply
• Strengthen your skills in facilitation, collaboration, and engagement
• Leave with a clear plan and the confidence to lead your own information-gathering conversations

Participants will receive a digital certificate of completion upon satisfactory completion of the series. 

Your workshop facilitators are Drs. Amy Murzyn and Chery Lucarelli, faculty members within the Stender School of Business, Leadership, and Professional Studies, are passionate about bringing diverse perspectives together to support effective planning for services and products committed to prioritizing user-centric approaches. With a wealth of experience in hosting unhurried conversations, facilitating workshops, conducting focus group sessions, and leading listening sessions, they bring a depth of expertise to their work. They are dedicated to challenging assumptions and are committed to user-centered design principles.

Drawing from years of experience in both onsite and remote team leadership, they have actively engaged with constituents to cultivate welcoming and safe spaces. Their workshop approach is rooted in creating an engaging, supportive, and inclusive environments that embrace individuals from diverse experiences and backgrounds. They believe in embracing the power of collaboration to craft inclusive spaces where everyone’s voice is valued and respected.

Questions? Contact us at learn@css.edu